Refund & Cancellation Policy

1. Subscription Cancellation

Customers may cancel their QRSchedule subscription at any time through their account, where the cancellation option is available, or by contacting QRSchedule Support.

Unless stated otherwise during checkout:

• Cancellation prevents the subscription from renewing for the next billing period.
• Access to paid features may continue until the end of the current paid billing period.
• Cancelling a subscription does not automatically refund charges already paid.
• Customers should submit cancellation requests before the next renewal date to avoid the next subscription charge.

If a customer cannot access the cancellation option, they may contact support@qrschedule.com and provide their registered email address and business name.

2. Free Trials

QRSchedule may provide eligible customers with a free trial.

If payment information is required for a trial that automatically converts into a paid subscription, the applicable price, billing period, and renewal conditions will be displayed before activation.

Customers must cancel before the trial ends if they do not wish to continue with a paid subscription.

3. Refund Eligibility

Because QRSchedule provides digital services that may become available immediately after payment, subscription payments are generally non-refundable once the paid service has been activated or substantially used.

A refund may be considered in the following circumstances:

• The customer was charged more than once for the same subscription or transaction.
• Payment was successfully deducted, but the purchased subscription was not activated within 24 hours.
• An incorrect amount was charged because of a verified system or billing error.
• QRSchedule was unable to provide the purchased digital service because of a technical issue within QRSchedule's reasonable control, and the issue could not be resolved within a reasonable period.
• A refund is required under applicable law.

Refund eligibility is determined after reviewing the account, transaction, service usage, and circumstances of the request.

4. First Subscription Refund Requests

A customer may request a review of their first paid subscription charge within seven calendar days of payment.

Submitting a request does not guarantee approval. QRSchedule may decline or reduce a refund where:

• Paid features have been substantially used.
• Appointment, campaign, messaging, communication-credit, onboarding, migration, integration, or other chargeable services have already been consumed.
• The request relates to dissatisfaction with a third-party service or approval process outside QRSchedule's reasonable control.
• The account has violated the QRSchedule Terms & Conditions.
• The request is submitted after the stated period without a legally required basis.

5. Renewal Payments

Customers are responsible for cancelling subscriptions before the next renewal date.

Renewal payments are generally non-refundable after the new billing period has begun. However, customers may contact QRSchedule within seven calendar days of an unintended renewal. Each request will be reviewed based on account activity, service usage, and applicable law.

6. Communication Credits and Usage-Based Services

Charges for usage-based services are generally non-refundable after they have been used, allocated, or transmitted.

These services may include:

• WhatsApp messages
• SMS messages
• Email campaigns
• Marketing campaigns
• Communication-wallet credits
• Appointment credits
• Third-party communication charges

Unused prepaid credits may be reviewed according to the conditions displayed when they were purchased. Third-party processing or communication charges already incurred may be deducted from any approved refund.

7. Setup, Onboarding and Custom Services

Fees for custom setup, onboarding, data migration, configuration, integration, training, or implementation work may be non-refundable once work has started.

If a custom service is cancelled before work begins, QRSchedule may review the request and refund the amount after deducting any non-refundable payment-processing or administrative costs, where permitted by law.

Any separate proposal, quotation, order form, or written agreement may contain additional cancellation and refund conditions for custom services.

8. Duplicate or Incorrect Payments

If a customer believes they were charged twice or charged an incorrect amount, they should contact QRSchedule Support and provide:

• Customer name
• Business name
• Registered email address
• Transaction or payment reference
• Payment date
• Amount charged
• Screenshot or payment receipt, where available

Verified duplicate or incorrect payments will be refunded or adjusted as appropriate.

9. Marketplace Appointments

QRSchedule provides technology that helps customers discover businesses and book appointments.

Unless QRSchedule expressly collects payment as the seller of a specific service, the salon, barber, wellness provider, or other listed business is responsible for:

• Delivering the booked service
• Setting appointment cancellation rules
• Handling service-quality complaints
• Approving refunds for the underlying appointment
• Resolving disputes relating to the professional service

Customers should contact the relevant business directly regarding cancellation or refund requests for salon or other marketplace appointments.

Any booking-specific cancellation terms shown before confirmation will apply to that appointment.

10. How to Request a Refund

Refund requests must be sent to:

Email: support@qrschedule.com

The request should include:

• Full name
• Business name
• Registered email address
• Phone number
• Plan or service purchased
• Transaction or payment reference
• Payment date and amount
• Reason for requesting the refund
• Supporting evidence, where relevant

QRSchedule may request additional information to verify the account, payment, or identity of the requester.

11. Refund Review and Processing Time

QRSchedule aims to review complete refund requests within seven business days.

If approved:

• The refund will normally be returned through the original payment method.
• Approved refunds will generally be initiated within seven to ten business days.
• The bank, card issuer, payment gateway, or financial institution may require additional time to reflect the amount.
• Payment-processing charges already incurred may be non-refundable where permitted by law and disclosed to the customer.

QRSchedule will notify the customer if a refund request is approved, rejected, or requires additional information.

12. Chargebacks and Payment Disputes

Customers should contact QRSchedule Support before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in account suspension or termination, subject to applicable law and payment-provider requirements.

13. Changes to This Policy

QRSchedule may update this Refund & Cancellation Policy when its services, payment methods, subscription plans, or legal obligations change.

The latest effective date will be displayed at the top of this page. Changes will apply prospectively unless otherwise required by law.

14. Contact Information

QRSchedule
Operated by ALGONLP SMC Private Limited
Website: https://qrschedule.com
Email: support@qrschedule.com
Phone: +92 325 7722281

Office:
NICF, University of Agriculture, Faisalabad, Punjab, Pakistan